Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), Shop Pay, Apple Pay, and Google Pay for a quick and secure checkout experience.

Is it safe to use my credit card on your site?

Absolutely! We use industry-standard SSL encryption to protect your payment information. All transactions are processed securely through Shopify's trusted payment system.

Can I modify or cancel my order after placing it?

Please contact us immediately at support@hippiegypsea.com if you need to modify or cancel your order. Once an order has been processed and shipped, we cannot make changes, but we're happy to help with returns or exchanges.

Shipping & Delivery

How long will it take to receive my order?

Orders typically ship within 1-3 business days. Most domestic orders arrive within 5-7 business days. International orders may take 2-4 weeks (14-31 days) depending on your location and customs processing.

Do you ship internationally?

Yes! We ship to customers worldwide, including the United States, Canada, United Kingdom, Australia, and over 45 other countries. International shipping times vary by destination but typically take 2-4 weeks. Please note that international orders may be subject to customs duties and taxes determined by your country.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with tracking information. You can use this tracking number to monitor your package's journey to your door.

Returns & Exchanges

What is your return policy?

We want you to love your Hippie Gypsea purchase! If you're not completely satisfied, you can return unworn, unwashed items with original tags within 30 days of delivery for a full refund. Please see our Refund Policy for complete details.

How do I start a return or exchange?

Contact us at support@hippiegypsea.com with your order number and reason for return. We'll provide you with return instructions and a return authorization. Please note that customers are responsible for return shipping costs unless the item is defective or we made an error.

How long does it take to process a refund?

Once we receive your returned item, we'll process your refund within 5-7 business days. The refund will be issued to your original payment method, and it may take an additional 5-10 business days to appear in your account depending on your bank or card issuer.

Products & Sizing

How do I choose the right size?

Each product page includes a detailed size chart to help you find your perfect fit. Our bohemian styles are designed with a relaxed, comfortable fit. If you're between sizes or prefer a looser fit, we recommend sizing up. Still unsure? Contact us and we're happy to help!

Are your products true to size?

Yes, our products generally run true to size based on the size charts provided. However, some styles are designed to have an oversized or relaxed fit for that effortless boho vibe. Check individual product descriptions for fit details.

How do I care for my Hippie Gypsea items?

To keep your pieces looking beautiful, we recommend washing in cold water on a gentle cycle and hanging or laying flat to dry. Avoid harsh detergents and bleach. Check the care label on each item for specific instructions.

Contact & Support

How can I contact customer service?

We're here to help! Reach us at support@hippiegypsea.com and we'll respond within 24-48 hours. You can also visit our Contact Us page.

Do you have a physical store?

We're an online-only boutique, which allows us to offer you the best prices and ship our bohemian beach lifestyle pieces directly to your door, wherever you are in the world!